For your convenience, we have collected all the most important information about the MultiSport Plus subscription in one place!
Train with the MultiSport Plus app in Active Zone clubs*
*** NOTE: we do not accept MultiSport Classic, Light, Student, Senior, or Kids cards**
!!! At the club entrance – scanning the QR code with the MultiSport Plus app requires a bit of practice, a steady hand, and may take a moment. Above all, ensure that the QR code image is clearly visible on the reader screen and fits into the designated area. The phone screen should remain parallel to the reader screen. Do not tilt the phone vertically or horizontally. If the reader refuses to cooperate, it is usually enough to generate another QR code and then dim the screen to 20%. This should speed up re-scanning the QR code. Only staying calm can save us. !!!
But first things first.
Before your first visit to Active Zone:
1. Install the Active Zone app: You can find the Active Zone app in the Google Play and Apple Store. This app will be essential to use the full features of Active Zone clubs.
2. Click “Become a Club Member”. Select a convenient Active Zone facility location and confirm by clicking “Continue”. Then, as your pass choice, select Active Zone | Multisport Starter and click “buy pass”.
3. Prepare the MultiSport app: Make sure you have the latest version of the MultiSport mobile app installed, with a connected MultiSport Plus card and verified identity – this is a necessary step to generate the QR code allowing entry to Active Zone clubs.
Remember that with the MultiSport mobile app, you can enter Active Zone only once a day.
4. In the next step in the Active Zone app, fill in the required data. Do not copy-paste the data; fill it in manually, including the Multisport card number and phone number.
The registration stage is behind you; it’s time for a workout at Active Zone!
To enter - scan the QR code from the Multisport app.
Toexit - scan the QR code from the Multisport app.
⚠️ IMPORTANT! For the QR code to work, you must have the Multisport Starter Subscription loaded in the Active Zone app!
If the reader at the club entrance returns the message Access denied, please ensure that all steps detailed below have been previously performed:
[1] Has the registration been carried out using the MultiSport Plus card number?
[2] Is the MultiSport STARTER subscription active in the Active Zone app?
[3] Has identity been previously verified in the MultiSport app, at a location other than Active Zone?
